This is where you should answer the most common questions prospective customers might have. It’s a good idea to cover things like your return policy, product warranty info, shipping and returns, etc. Check out the examples below.
What do I need to do to book a photoshoot?
Send us a request here with the preferred date (or the exact date) and a short description of a photoshoot, that you would like to have. After discussing the concept and the date, we require a signed contract and a non-refundable preliminary payment (30%) to secure your date and time.
If I need help with style, can you help me with it?
Yes, of course. Each of our clients gets an initial consultation from Lana Graph, but if you need help with creating looks and choosing clothes in shops etc – we suggest you work with our stylist.
Can you send me unedited photos?
We choose the photos, which characterize our clients the best. So we don’t give and don’t sell raw photos.
Where do I start to book my Wedding with you?
Send us an online request here, leave as many details about your Wedding as you can. That’ it! Our crew member will contact you over the phone within 24 Hours for the first Scope of work and budget conversation.
What information do I need to have about the Wedding on my first appointment with you?
Usually, we talk about all potential locations, required logistics and timing, your wedding video and wedding photography preferences and special requests. You will also be guided through the process of Wedding media creation by our team of professionals.
Do you offer hardcover Wedding albums design?
We sure do! All photo albums are made by our Team, using our professional artistry to select images that fit best telling the story of your day. All you need to do is choose the design and a hardcover for your album.
Do you print pictures for me as well?
Yes, we do offer prints, upon agreement at additional cost and we make sure you get the best quality paper stock along with printing.
Do you have financing options?
Having in mind the importance of Your Wedding Day media coverage as a unique opportunity to have footage and pictures of all family members and guests celebrating with you, we are open to financing options.
Do you offer Elopement Packages?
Yes, we provide Elopement wedding packages. Please contact us here for details.
Do you work outside of Calgary?
Yes, we work in all popular destinations across Alberta (we provide wedding photography in Canmore, Banff and Kananaskis) across Canada as well as at various destinations.
Can you create a custom package for us?
Yes, sure! There is no such reply as “NO”!! Please contact us here and we will discuss all your ideas, wishes, desires and budget questions.
Any agreements should be signed?
Yes, we have a contract, regulating our relationship as a Client and Company to protect all rights and set up clear and trustful relationships